Refund Policy

• Technical Error: A payment was made, but the candle or prayer request did not activate, and we were unable to activate it manually within 24 hours.
• Duplicate Charge: You made a duplicate payment for the same request by mistake.
• Incorrect Amount: You transferred more than the standard offering amount. We will refund the difference.
• Cancellation Before Activation: You changed your mind before the candle appeared in the chapel. Please notify us immediately.

• The candle is already burning in the chapel and its active duration has begun.
• You changed your mind after the prayer request was read during the Sunday service.
• The candle was removed due to a violation of our Acceptable Use policy (harassment, spam, or profanity in the request).
• More than 30 days have passed since the payment date.

1. Write to us via our contact form or connect with us on social media.
2. Provide: payment date, amount, order name, and the reason for the refund request.
3. Attach a screenshot or receipt of the transaction (to help expedite processing).
4. We will review your request within 3 business days and notify you of our decision.
5. Approved refunds will be returned to the original payment source within 5–7 business days.

• Review window: up to 3 business days
• Refund completion after decision: 5–7 business days
• Any applicable banking transaction fees may be deducted from the refund amount.
• Request window: within 30 days of the payment date.

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The candle did not appear in the chapel. Is this grounds for a refund?

Please give us a chance to resolve this manually first. Manual activation usually takes up to 2 hours once you contact us. If we cannot activate it, we will issue a full refund.

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Can I get a refund for an active candle?

No. The service has already been provided (the candle is burning, and the prayer is visible). If there is a typo in the name, let us know and we will correct it.

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How fast will the refund arrive?

From your initial request to funds arriving back on your card, usually 5–10 business days, depending on bank processing times.

Please submit refund inquiries via our contact form. We reply within 3 business days.